Printing Help

What Kind of Ink Do We Use?

At PrintPlace we use 100% offset printing using four colors of vegetable-based ink that is free from dangerous heavy-metal pigments. Offset printing means that we create metal plates for your print job. On press, the ink is transferred from the metal plate to a rubber mat (that’s the offset) which is then pressed against the …

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Printing Help

How Long Does It Take To Print & Ship An Order?

There are two components to the equation, the turnaround time and the shipping time. Turnaround + Shipping = Total Time to Delivery All the days in the equation are business days, which excludes weekends and federal holidays (unless you request Saturday delivery). Work backward from when you need the order to determine the shipping and …

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Printing Help

How To Get A Solid Black on Your Prints

In four-color press printing, black is achieved by mixing cyan, magenta and yellow and then adding black ink on top of that. The result is a rich, deep black color. If you don’t have your image colors set correctly, though, the black can appear gray or washed out. Because of that, we recommend you set …

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Printing Help

How To Calibrate Your Monitor for Colors

Having accurate colors on your computer’s monitor will help you to get the colors you want on your printed piece. Both Windows and Macintosh computers come with built-in color calibration tools that you can use to do a fair job of getting the right colors, but nothing will substitute for calibrating against a real-world reference. …

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Printing Help

FAQ: Do I Have to Pay Sales Tax When Ordering?

Yes, sales tax is required on orders where applicable. As of 2012, Texas charges sales tax on orders shipped to (or picked up in) that state . This is based on the laws of the state, not the policies of PrintPlace. If you are legally tax exempt, please fill out the correct form and fax it to …

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Printing Help

Blind Shipping

No, we don’t close our eyes and throw a dart at the map to decide where to send something. Blind shipping lets you enter your return address on something that we print and ship. It’s the perfect way for you to provide your customers with the service they want without letting them know where you …

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Printing Help

Cancelling Orders

You can cancel your order any time before your order is sent to press. If you need to cancel, call our toll free customer service number at 877-405-3949 or you can access our Help Center for online assistance.  The bottom line is, give us a call and let us know what’s going on as soon …

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Printing Help

When and How To Change or Reject a Proof

Once you’ve placed an order, your account page becomes Grand Central for all the things you need to do. You can get there from the PrintPlace homepage by clicking “My Account” in the upper right or the “Login” link at the top of the page. Enter your username and password to see your account. You’ll …

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Printing Help

Pick Up Your Orders from PrintPlace

We do have a Will Call location in Arlington, Texas. If you’re in the area and you need to pick your order up, you can do so on the next day after the ship date of the job. So to figure out when your order will be ready to pick up, take your turnaround time …

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